Star Rewards Loyalty Terms and Conditions

Star Rewards is a brand name utilizing the Bluize Loyalty in South Australia.

1.     GLOSSARY OF TERMS

Card” means the card issued to you that incorporates the Star Rewards Loyalty System and carries the Star Rewards logos and can mean a physical plastic card issued by Star Rewards or the Star Rewards digital Loyalty App.

Conditions” and “Terms & Conditions” means the terms and conditions contained in this document.

Star Rewards” participating venues are Holdfast Hotel, OG Hotel and Bombay Bicycle Club Hotel.

Star Rewards Loyalty System” means a mag stripe-based loyalty program and loyalty app

operated by Star Rewards and supplied by BHGLS Pty Ltd and used in each participating venue. The system allows you to be rewarded by points or other promotional activities by purchasing goods  and services from participating venues using your Card or Loyalty App and you are awarded points or additional rewards in accordance with these terms and conditions.

Star Rewards account” means an account in which all points issued and redeemed are recorded. This account is linked to your card or loyalty app and enables the Star Rewards to reconcile your points  and provide information to you on each transaction when points were earned or redeemed. The account is also used to facilitate an activity statement.

Gambling activity” means playing a gaming machine

Member” means “You” the person who has completed and signed the application

Point” means a loyalty point issued or redeemed by any participating venue as part of the Star Rewards Loyalty System.

Participating venues” or “venue” means a venue that is part of the Star Rewards and is displaying a logo or other signage indicating that the venue is part of the Star Rewards Loyalty System.

Promotional Activities” means additional opportunities for you earn points or benefits by using your card rewards in respect of gambling activity. These activities may relate directly to gambling activity but may include participating; Trade Promotions, redemption of point promotion, use of your card by attending a venue or other benefits or rewards offered by a venue.

Redeem”, means to exchange points for a cash or other prizes or benefits.

You” means the member who completed the Star Rewards membership application form and any person who uses the card

We, Us, Our and Ours” means Star Rewards Loyalty System operators and each Participating venue.

2.     GENERAL

  • These terms and conditions may be changed at any time by Star Rewards without notice and / or without assigning any reason. Star Rewards may also change at any time without notice any other matter connected to the Program, including, but not limited to changes of
    • accrual rates for earning points
    • the means by which Points may be accrued
    • points required to qualify for a particular Reward
    • rewards offered in connection with the Program
    • points required to be eligible for a particular category of membership
    • eligibility ages
    • participants

Note: Any changes or variations to the terms and conditions will not be retrospective. These  can only take affect from the date of introduction.

  • The card may be used only by the you the person who completed an application form in accordance with Star Rewards Terms & Conditions of use
    • Any changes will be published on Star Rewards website. Terms & conditions will also be available on premise at all Participating Venues
    • Star Rewards reserves the right to terminate the Program at any time. Upon such termination, Members will have three months (or such longer period as Star Rewards may specify) from the date of notice of termination within which to accrue and redeem Points. At the end of the relevant period, all Points not redeemed will expire.
    • First use of a Card by a Member and or by you signing of a membership application means that you have read and understood these terms and conditions and accept them as well as any rules, policies and procedures that may be adopted by Star Rewards

You also confirm your eligibility for membership, as amended from time to time.

You further agree to as soon as reasonably practical advise Star Rewards of any change of address and other personal details provided by the Member on the application for membership to the Program. Failure to advise may result in members not receiving the opportunity of participating  in new promotional activities.

  • Star Rewards will not be liable for any loss or damage whatsoever which is suffered (including but not limited to direct, indirect or consequential loss) or for personal injury which is suffered or sustained by a Member as a result of their membership to this Program, except for any liability that cannot be excluded by law.
  • Star Rewards’s decision on all matters pertaining to the Program, including but not limited to  the distribution of rewards, is final and binding with no correspondence being entered into.

3.     MEMBERSHIP

  • Membership of the Program provides Members with the opportunity to participate in promotions and to accumulate Points for the purchase or use of Eligible Goods and Services.
  • Membership to Star Rewards LOYALTY is free.
    • You may not hold more than one Star Rewards loyalty membership.
    • Membership is not available to employees and their immediate families of Star Rewards affiliated companies or agencies including employees at venues associated with this Program.
    • You must be over the age of 18 years and you must complete a membership application form at any participating venue
    • On completion of a membership application, you will be issued with a Card. Star Rewards  will determine the manner of delivery for a Card to a Member at its absolute discretion.

Star Rewards will not be responsible for any loss suffered by a Member due to non-delivery of a Card, provided that Star Rewards correctly addressed the delivery to the address provided by the Member to Star Rewards.

  • You may use your card at any participating Star Rewards venue as soon as you receive the card
    • Star Rewards reserves the right to refuse any application for membership or terminate membership at any time for any reason, at its sole discretion, including without limitation
      • if you have breached any of the terms and conditions
      • or has been barred under the Liquor Licensing Act

If you are barred from gaming areas or from purchasing a gaming product, you will be removed from all mailing lists and your loyalty membership may be canceled immediately.

In the event that membership is terminated, all accumulated Points or benefits will expire immediately.

  • The Card remains the property of Star Rewards and must be returned upon request
    • Members must notify Star Rewards immediately if the Card is lost or stolen
    • Star Rewards reserve the right to cancel your membership if you have no activity recorded on your card within any 12 months. Any points or other rewards recorded at the time of cancellation pursuant to this clause will be forfeited.
  • Star Rewards offers members regular reports of their gaming activity.  This information may be accessed for any period of up to 24 months preceding the date of the request. This activity statement will be available from any participating venue. The activity statement will report the Member’s current points balance at the date of reporting, together with a summary of points earned and points redeemed at Star Rewards for the requested period. Where the member has participated in gaming activity, this activity will also be reported for the nominated period.
    • Star Rewards accepts no responsibility for fraudulent use of lost or stolen Cards. Any fraud  or misuse of the Card or improper conduct (as determined by Star Rewards in its absolute discretion) or breach of these terms and conditions will result in Star Rewards taking appropriate action (as determined by Star Rewards in its absolute discretion) which may include the cancellation of membership and the forfeiture of the Card and any Points.

4.  POINTS

  • Points are not transferable. Points may only be redeemed by you the Member who has earned them. Proof of identification may be required.
    • All Points are redeemed on a first earned / first redeemed basis
    • In addition to deductions for redemptions, Star Rewards will deduct from the points balance, any points credited in error and any points relating to a transaction which is cancelled or reversed or where a refund is given.
    • In the event there being insufficient points on your account, you may be required to pay for those points issued at the time of the transaction for which the refund is being sought.
    • You may check the number of points in your account at any participating Star Rewards venue either via the member kiosk or from the cashier
    • Points are available for redemption for a period of 12 months from the date earnt.

5.  EARNING POINTS

  • Your Card must be presented at each transaction to earn points. In order to obtain points, you must notify the participating venue prior to the purchase transaction that it is a Star Rewards Loyalty purchase by presenting your Card at the point of sale.

5.2 From time to time members may be provided with the opportunity to participate in promotions which enable them to earn more points or other benefits. This may include participation in trade promotions designed to reward existing members. These promotions may be trade promotions where the maximum value of the points or benefits earned do not exceed $5,000. In addition, membership may provide an opportunity for members to participate in other major trade promotions for which a separate licence is required. These promotions are also restricted to members and are offered to reward you for your loyalty.

  • Star Rewards points may also be credited to your Star Rewards account for promotional and incentive programs including promotional activities offered by participating venues  from time to time. Star Rewards will determine goods or services qualify for the promotional activities and the number of points that will be credited to your account for such purchases.
    • Star Rewards is not responsible and will not accept any liability for a Card or system failure or the Member not swiping or incorrectly swiping their Card at the point of sale of a Service Provider, nor is it under any obligation to provide the Member with Points under any of these circumstances.
    • Any Points accrued for any purchase or money spent that is then reimbursed or refunded will be deducted from the Member’s points balance.
    • Star Rewards will have the sole discretion to determine which matters qualify for the earning  of points, the number of points issued, the rewards offered and the participating venues or within the various parts of the venues.
    • Points cannot be sold, transferred, pooled or otherwise dealt with except in accordance with these Terms & Conditions

Use of card in Gaming area.

  • A Card can be used in gaming machines at participating Star Rewards venues to accumulate Star Rewards points or enter into other promotional activities.
    • Points credited to your account as a result of participating in the playing of gaming machines can be redeemed for goods or services, or cash at any Star Rewards venue. The card holder may also be offered entry into promotional activities by playing of gaming machines.
    • Star Rewards at their discretion, may offer further promotional Star Reward points for participation in gaming operations. Such circumstances include but are not limited to; double / triple points and random promotional member draws this requires that your Star Rewards card is inserted at the time of each promotion. The awarding of points during these promotions is determined by the loyalty system randomly selecting winners. The purpose of these promotions is to reward existing members.

6.  REDEMPTION OF POINTS

  • You must present your card to redeem points from your account
  • When you have accumulated sufficient points on your Star Rewards account, you may request to redeem those points.
    • The minimum cash redemption value is $5.00 and for all others, it is $1.00
    • Redemption of Star Rewards points can occur at Star Rewards only
    • Upon acceptance of any reward / offer, the number of Points attributed to that offer will be deducted from the Member’s balance
    • Star Rewards may set a minimum redeemable value and this may vary for different goods or services. Points may be redeemed for goods purchased or as part payment for goods or services if you so request on production of your Card.
    • The Value of a single point when redeemed for Cash is $0.01
    • The number of points redeemed at your request will be deducted from the point balance on your Card.
    • Star Rewards may, at any time without notice to participants, alter the number of Points required to obtain a particular reward / offer
    • Star Rewards gives no warranty (whether expressed or implied) whatsoever with respect to offers provided under this scheme, other than warranties provided by the manufacturer of such rewards / offers.
    • Rewards / offers are subject to availability and substitution may be necessary
    • Star Rewards will not be liable for the non-receipt of a reward / offer
    • Should a reward / offer arrive damaged or faulty, you must notify Star Rewards within three days of receipt giving full details including the name of the carrier. It is advisable to sign for an unopened package as “unexamined”.
    • Any tax, liability or duty arising from your participation in the Star Rewards System is your responsibility.

7.  OTHER BENEFITS OF MEMBERSHIP

  • MEMBER ONLY EVENTS

Star Rewards may schedule events at selected venues. Members will be advised of scheduled events via any of the following mediums – point of sale, direct mail and/or electronic mail.

Invitations to member only events will be exclusively for members who have participated in gaming activities. Special offers at scheduled events are available exclusively to Star Rewards members and may include free finger food, non-alcoholic beverages and refreshments of nominal value

8.  PRIVACY STATEMENT

Star Rewards respects your privacy and complies with the National Privacy Principles and Privacy Act 1988. Unless you give us explicit consent to act otherwise, the following policy will govern how Star Rewards handles your personal information and safeguards your privacy.

Unless you have told us otherwise, Star Rewards, Liquor Legends or Urban Cellars may send promotional material to your given email address, postal address or mobile phone number.

Our Commitment

Star Rewards is committed to complying with the Privacy Act 1988 National Principles for the Fair Handling of Personal Information developed by the Australian Federal Privacy Commissioner

What Information Do We Collect and How Will We Use It?

Certain personal information is collected when you contact us, including but not limited to your name, gender, date of birth, email address, mobile phone number, address and your interest (responses and feedback).

We use your personal information to:

  • Administer and manage the Star Rewards loyalty system
  • Respond to any query raised by you or any participant in the Star Rewards loyalty system
    • Facilitate our internal business operations, including fulfilment of any legal requirements and confidential systems maintenance and testing.

If you have opted to receive promotional materials from us, then you will receive emails, posted mail or mobile SMS messages from us or our retail banner Liquor Legends or Urban Cellars to inform you of up and coming events special offers within our venue of interest to you.

Your information will be held in the strictest confidence. Star Rewards will not disclose, share or sell any personal information about you to any third party. However, in some circumstances, we may disclose your information to our contractors and service providers, but only to the extent necessary to operate our business or provide you with the products and/or services you have requested. We require these organisations to agree to our Privacy Policy and to strict conditions governing how your personal information may be used.

Security of Personal Information

We will make all reasonable endeavours to protect your personal information securely against unauthorized use and access. Your personal information will be recorded, amended and used only by authorized persons who are required to keep your information confidential.

Checking and Updating Your Information

You are welcome to request details of the personal information that we hold about you. To do so, please contact our Privacy Officer (see below for contact details). We may require personal identification before providing you with details. If you wish to update or change the personal information we hold about you, please contact a participating venue.

Further Information on Privacy

For further information about privacy issues and the protection of privacy, visit the Office of Federal Privacy Commissioner’s website.